ARKA Investments LLC ("we," "us," or "our") operates the MailboxApp mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
Personal Information
When you create an account or use our Service, we may collect:
- Full name, email address, and phone number
- Physical mailing address (for mail forwarding)
- Government-issued ID (required for USPS Form 1583 notarization)
- Payment information (processed securely through Stripe)
Mail and Package Information
As part of our virtual mailbox service, we collect:
- Scanned images of envelope exteriors
- Scanned images of mail contents (when you request content scanning)
- Package tracking numbers, dimensions, weight, and carrier information
- Your forwarding preferences and instructions
Device and Usage Information
We automatically collect certain information when you use the app, including device type, operating system, app version, and usage patterns to help us improve the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide and operate the virtual mailbox service
- Process your mail — receiving, scanning, forwarding, consolidating, or shredding as you instruct
- Process payments and manage your subscription
- Send notifications about new mail, package arrivals, and forwarding updates
- Comply with USPS Form 1583 requirements and other legal obligations
- Improve and personalize your experience with the Service
- Respond to customer support inquiries
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Shipping carriers (USPS, UPS, FedEx, DHL) to fulfill mail and package forwarding requests
- Payment processors (Stripe) to securely process transactions
- Cloud service providers for secure storage of mail scans and data
- Legal authorities when required by law or to protect our rights
4. Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/SSL), secure cloud storage, and access controls. Payment information is handled exclusively by Stripe and never stored on our servers.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Mail scan images are retained for 30 days after processing unless you request earlier deletion. When you close your account, we delete your personal data within 90 days, except where we are required to retain it for legal or regulatory purposes.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Export your data in a portable format
To exercise any of these rights, contact us.
7. Push Notifications
With your permission, we send push notifications for new mail arrivals, package updates, and forwarding status. You can disable these at any time in your device settings or within the app.
8. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect personal information from minors. If we discover we have collected data from a child under 18, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the app and updating the "Last updated" date above. Your continued use of the Service after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
ARKA Investments LLC
Contact Us